Post Installation Survey

This survey is to help us measure our customer's satisfaction in regards to the delivery and installation of equipment.

Your Details
Name of respondent
Position in company
Company
Email address
Address
Contact phone no
Product purchased
Serial no
1. Support from sales person
Your satisfaction	Very satisfied Satisfied Dissatisfied Very dissatisfied Not applicable
How important?	Very important Important Not very important
2. Time between order & delivery
Your satisfaction	Very satisfied Satisfied Dissatisfied Very dissatisfied Not applicable
How important?	Very important Important Not very important
3. Meeting delivery commitments
Your satisfaction	Very satisfied Satisfied Dissatisfied Very dissatisfied Not applicable
How important?	Very important Important Not very important
4. All equipment & supplies delivered as ordered
Your satisfaction	Very satisfied Satisfied Dissatisfied Very dissatisfied Not applicable
How important?	Very important Important Not very important
5. Attitude/helpfulness of delivery crew
Your satisfaction	Very satisfied Satisfied Dissatisfied Very dissatisfied Not applicable
How important?	Very important Important Not very important
6. Removal of old Fuji Xerox equipment
Your satisfaction	Very satisfied Satisfied Dissatisfied Very dissatisfied Not applicable
How important?	Very important Important Not very important
7. Time between delivery & install
Your satisfaction	Very satisfied Satisfied Dissatisfied Very dissatisfied Not applicable
How important?	Very important Important Not very important
8. Attitude/helpfulness of technicians
Your satisfaction	Very satisfied Satisfied Dissatisfied Very dissatisfied Not applicable
How important?	Very important Important Not very important
9. Clarity & effectiveness of training
Your satisfaction	Very satisfied Satisfied Dissatisfied Very dissatisfied Not applicable
How important?	Very important Important Not very important
10. Clarify, relevance and effectiveness of training material
Your satisfaction	Very satisfied Satisfied Dissatisfied Very dissatisfied Not applicable
How important?	Very important Important Not very important
11. Overall satisfaction with installation
Your satisfaction	Very satisfied Satisfied Dissatisfied Very dissatisfied Not applicable
How important?	Very important Important Not very important
12. Overall satisfaction with Fuji Xerox service & support
Your satisfaction	Very satisfied Satisfied Dissatisfied Very dissatisfied Not applicable
How important?	Very important Important Not very important
14. Other comments
Do you have any other comments?

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