WAIHO MĀ TE TANGATA E MIHI
Let others (customers) praise and acknowledge your efforts. This is intended to suggest that our customer satisfaction will measure our success.
The loyalty shown to us by our customers over the 18 months has been incredible and testament to the market leading products and services that we deliver day after day to our 10,000 customers. There is no question that we suffered some reputational damage over the last 18 months but the commitment to provide outstanding service to our customers has remained resolute. When we asked our people what is the most important topic for the future of the business, they rated customer satisfaction as the number one material topic. Our people are committed to our customers and the report highlights the new initiatives we have put in place at all steps of the customer journey to optimise the customer experience.
Over the reporting period we have taken on board many new clients and delivered a wide variety of world class solutions in all areas of our business and the report gives a snapshot of some of the work we have completed and the positive impact it’s had on our customers’ business.